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FAQs

I’m buying a bandana for a friend’s dog, but I don’t know what size to buy. What should I do?

We agree it can be tricky to buy a bandana for a pet that is not your own. In addition to the sizing information for the two types of bandanas we sell (Over-the-Collar and Snap-On), that can be found on the product pages themselves, the following is a list of some sample breeds of dogs that would typically fit each size of Over-the-Collar Bandana. The Over-the-Collar style of bandana is the most flexible in terms of sizing and can be worn any number of ways.

Bandana Size

Breed

Approximate Neck Size

X-Small

Chihuahua, Dachshund & CATS!

10.5” – 14”

Small

Yorkshire Terrier, Schnauzer

12” – 17”

Medium

Pug, Beagle, Cocker Spaniel, Border Collie

13.5” – 20”

Large

Lab, Golden Retriever, Labradoodle

15”– 23”

X-Large

Great Dane, St. Bernard, German Shepard

19.5” – 32”

4 triangle shapes with measurements for dog bandanas5 triangle shapes with measurements around them showing the sizes of bandanas for pets

How do I keep my catnip products fresh?

When your cat is not playing with their catnip toy, it is recommended that you store it in a dry, dark place. When it can fully dry out, away from sunlight (i.e. inside a cupboard), you can prolong its life and ensure that it lasts for months. Some people may also choose to try putting their catnip toys in the freezer to extend their freshness. However, this is not a storage method that we have done a lot of testing with, but give it a try and let us know how it works!

I thought all cats loved catnip, but my kitten doesn’t seem very interested in their catnip pouch. Why is this?

Don’t worry, most cats don’t usually develop an interest in catnip until they are a bit older, around 3 – 6 months of age. Put the pouches in a dry, airtight container in a dark place until they are a bit older and try again.

Are Wiggles and Whiskers products tested by an outside testing facility for safety purposes? 

No, but all of our products/materials are made and stored in a safe, smoke free and environment with nontoxic materials. We have done our best to test our toys, bandanas, accessories etc. to ensure their durability and safety, ultimately you know your pet best. Please supervise your pet while they are using all Wiggles and Whiskers products.

What do you mean by “Processing Time”?

Processing time is the time it takes for me, Megan, the maker here at Wiggles and Whiskers, to select, package, and take your order to the post office. For “Ready to Go” items like Cat Nap Play Mats, Ready-To-Go Bandanas, Dapper Dog Collars, Cutie Pie Mice, Collar Bows, and One of Kind Bandanas, the amount of time to process the order would be not much at all (1 day). However, for Custom Order Bandanas and Bow Ties please refer to the processing times indicated on the product ordering pages for the most up-to-date estimates. If you have a specific deadline or occasion you are planning for please contact me at: megan@wigglesandwhiskers.ca .

Where do you ship?

Currently our products are only available in Canada.  As we are a relatively new home-based business, our aim is to serve Canadian customers well and possibly expand later to include the United States. We would love for you to follow us on Instagram or Facebook to keep up with our progress.

Why is my order taking so long to arrive?

We use both Canada Post Lettermail and Expedited methods to ship products to customers. Depending on what customers have ordered and selected at check out, it can take varying amounts of time for orders to reach you.

Lettermail = No Tracking # is provided with this service, but a photo of your order can be taken at the time of mailing and emailed to you as confirmation of shipment upon request. The speed of this method varies depending on the time of year. Due to safety precautions being taken by Canada Post Employees to prevent the spread of Covid-19, this shipping method is especially slow (05/2021)

Expedited = A tracking # is provided with this service. Canada Post has a shipping speed guarantee of 3 business days for locations within Ontario and within 7 days for the rest of Canada.

You are a Canadian business. Why don’t you use the metric system on your website?

Yes, the metric system is what is officially used in Canada; however, the reality is my Grandmother and Mother taught me how to sew, and both of them preferred the imperial system. We also find that when customers are providing us with measurements, inches, as opposed to centimeters, is what is most often preferred. Lastly, in the interest of space and user friendliness of the website on mobile devices, it just took up too much space to include both units of measurement on each product description page.    

Do you sell your products on a wholesale basis?

Yes! We have worked with other individual retailers to customize pet accessories and toys to fit their needs. This has been an exciting and growing part of our business that we are looking to expand. Please contact us by email ( megan@wigglesandwhiskers.ca ) if you are an ecommerce or traditional retailer wishing to explore this option.

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